Privacy Policy

We are Pro Audio Factory. We make a Creative Difference.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website (www.proaudiofactory.com), purchase our products, or use our services.

We collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. The personal information we collect may include:

Personal Details: Name, email address, phone number, and billing/shipping address.
Payment Data: We collect data necessary to process your payment if you make purchases. Please note: All payment data is securely handled by our payment gateway partners (e.g., IDFC Bank, Razorpay, PayU). We do not store your credit card numbers, UPI PINs, or bank account passwords on our servers.

We use the information we collect or receive to:

Fulfill and manage your orders, payments, returns, and exchanges.
Deliver studio services, post-production files, and consulting reports to you.
Send you administrative information, such as order confirmations or updates to our terms and policies.
Respond to customer service inquiries and provide support.

Sharing Your Information:
We only share information with third parties in the following situations:

Service Providers: We may share your data with third-party vendors who perform services for us, such as payment processing (gateways), data analysis, email delivery, and hosting services.
Shipping Logistics: We share your name, address, and phone number with courier partners to deliver physical pro-audio equipment.
Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, or court order.

Data Security:

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Email: studio@proaudiofactory.com
Phone: +91 7012924660
Address: 22/2520, PN-1, Pazhmadathil, Pratheeksha Nagar, Thoppumpady, Kochi, Kerala, India - 682005