Refund & Cancellation Policy

At Pro Audio Factory, we strive to deliver top-notch audio production, consulting, and retail experiences. Because we deal in a hybrid mix of physical equipment, digital software, and professional labor-based services, our refund and cancellation terms vary by category. Please read below to understand our policies before initiating a transaction.

Audio Post-Production & Consulting Services:

Prior to Project Start: If a booked studio session, post-production project, or consulting service is cancelled by the Client before any production work or research has commenced, a 100% refund of any advance payment will be issued.
In-Progress Work: If a project is cancelled by the Client after audio engineering, mixing, mastering, or production work has begun, the initial advance payment is non-refundable. This covers dedicated studio time, engineering labor, and resource allocation.
Completed Work: Once final, high-resolution un-watermarked audio or video files are delivered to the client, the service is considered fully rendered, and no refunds can be issued.

Pro Audio Hardware & Physical Equipment Sales:

3-Day Return/Replacement Window: We offer a 3-day return or replacement policy solely for physical equipment that arrives damaged during transit or possesses a verifiable manufacturing defect.
Conditions for Return: To be eligible for a return, the item must be unused, in the exact same condition that you received it, and must be in its original, un-opened packaging with all seals intact.
Process: To initiate a hardware return, please contact us at studio@proaudiofactory.com with your invoice number and video/photographic proof of the defect or damage. Once approved, we will arrange for a pickup or provide shipping instructions.

Digital Products & Software Licenses:

Due to the non-tangible, permanent nature of digital goods, all sales of software licenses, plugins, virtual instruments, and activation keys are final and strictly non-refundable once the license code or download link has been issued via email.

Processing of Refunds:

Approved refunds will be credited back to the original payment method used during the transaction (Credit/Debit Card, Net Banking, UPI, or Wallet).
Refund processing typically takes 5 to 7 business days to reflect in your account, depending on bank and payment gateway processing timelines.