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Shipping Coverage: We provide reliable shipping services across India. For international orders, please contact our team directly before placing an order to confirm freight availability and customs regulations.

Processing Time: All orders for in-stock physical hardware are processed and dispatched within 2 to 3 business days of payment confirmation. Orders are not processed or shipped on Sundays or national holidays.

Delivery Timeline: Once shipped, standard delivery typically takes 7 to 10 business days for major cities across India. Deliveries to remote areas or during peak holiday seasons may take up to 15 to 20 business days.

Tracking: A shipping confirmation email containing your tracking number and logistics partner details will be sent to you as soon as your package leaves our facilit

7-Day Return/Replacement Window: We offer a 7-day return or replacement policy solely for physical equipment that arrives damaged during transit or possesses a verifiable manufacturing defect.

Conditions for Return: To be eligible for a return, the item must be unused, in the exact same condition that you received it, and must be in its original, un-opened packaging with all seals intact.

Process: To initiate a hardware return, please contact us at sales@proaudiofactory.com with your invoice number and video/photographic proof of the defect or damage. Once approved, we will arrange for a pickup or provide shipping instructions.